Returns & Refunds

30-Day "Empty Pouch" Guarantee

We're so confident you'll love our products that we offer a 30-Day Empty Pouch Guarantee. If you aren't satisfied with the product for any reason—even if you've finished the entire pouch—contact us within 30 days of delivery for a full refund.

How to claim: Email us at support@overpowerednutrition.com with your order number and reason for refund. Refunds are processed within 5-7 business days to your original payment method.

Your Statutory Rights

Our 30-Day Empty Pouch Guarantee is in addition to your statutory rights under UK consumer law. These rights are not affected by our policy.

Consumer Rights Act 2015

Under the Consumer Rights Act 2015, products must be:

• As described: Match the description provided on our website
• Fit for purpose: Suitable for the purpose they're intended for
• Of satisfactory quality: Meet the standard a reasonable person would expect

If your product does not meet these standards, you are entitled to a full refund, repair, or replacement.

14-Day Cancellation Right

Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel your order for any reason—no explanation needed.

• Contact us at support@overpowerednutrition.com to notify us of cancellation
• Return the product in its original, unopened condition within 14 days of notifying us
• Return shipping costs are your responsibility (unless the product is faulty)
• We will refund you within 14 days of receiving the returned product

Faulty or Damaged Products

If you receive a faulty or damaged product, we sincerely apologise. Please contact us within 48 hours of delivery so we can resolve this quickly.

What to do:

1. Take clear photos of the damage (product and packaging)
2. Email us at support@overpowerednutrition.com with your order number and photos
3. We will arrange a replacement or full refund at no additional cost to you

You will not be required to return the damaged product. We may ask you to dispose of it safely.

Wrong Item Received

If you receive the wrong item, please contact us immediately at support@overpowerednutrition.com. We will arrange for the correct item to be sent and cover all costs associated with the error.

Subscription Orders

Our return policy applies equally to subscription orders. Each delivery under a subscription is treated as a separate purchase.

• You can cancel your subscription at any time via your Account dashboard
• To pause or skip a delivery, log in before your next billing date
• Refunds for subscription orders follow the same 30-Day Empty Pouch Guarantee

Need help managing your subscription? Visit our FAQ or contact support.

Refund Processing Times

Once a refund is approved:

• Credit/Debit Card: 5-7 business days
• PayPal: 3-5 business days
• Apple Pay / Google Pay: 5-7 business days
• Klarna: Refunds are processed by Klarna; timing may vary

Please note that your bank may take additional time to reflect the refund in your account.

Exceptions

We do our best to accommodate all returns, but please note:

• Products purchased through unauthorized third-party sellers are not eligible for our guarantee
• Promotional or free items may be excluded from refund calculations
• We reserve the right to refuse refunds in cases of suspected abuse or fraud